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Update on Banner Service

By News and Media Relations on October 10, 2016 in University

Update 8:30 p.m. Oct. 10: IET reports that the technical teams continue to make progress on restoring service functionality, and that restoration of the Banner service is still on track for Wednesday morning (Oct. 12).

Update 10 a.m. Oct. 10: Banner should be back online Wednesday morning (Oct. 12), Information and Educational Technology reports. Multiple teams are working on restoring the campus' student information system, which went down after a hardware failure Friday (Oct. 7), but need more time for scanning and testing, Vice Chancellor Adela de la Torre and CIO-Vice Provost Viji Murali said in a message to the campus community.


Vice Chancellor Adela de la Torre and CIO-Vice Provost Viji Murali sent this message to the campus community Sunday afternoon (Oct. 9).

Campus community,

We are writing to update you on the Banner service. As we communicated on Friday (Oct. 7), the vendor, Oracle, replaced hardware and the technical team began the process to restart, test and scan the service. We will continue health checks throughout the evening and expect the service to be available tomorrow morning (Monday, Oct. 10), by 10 a.m. For timely updates, please visit

If you have questions, please contact the IT Express Service Desk at 530-754-HELP (4357) during regular business hours, 7 a.m.-6 p.m. Monday-Friday.


Adela de la Torre
Vice Chancellor, Student Affairs and Campus Diversity

Viji Murali
Chief Information Officer and Vice Provost, Information and Educational Technology

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