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Progress Report on Recovery from SmartSite Outage

By News and Media Relations on May 26, 2016 in University

Leaders of Undergraduate Education and Information and Educational Technology provided this update today (May 26) on the continuing SmartSite outage:


We write with this update on efforts to help the campus continue its recovery from the SmartSite outage.

Progress continues on the Web interface to access grades. We expect that it will be available Friday (May 27).

In addition, we have had a team working to build a local instance of SmartSite. This evening, the campus is completing internal testing on this limited version. A small group of selected faculty members will begin testing this version Friday morning. Depending on their results, we anticipate having this version available to spring 2016 instructors of record over the weekend. All of the content faculty have in SmartSite should be available to them.

Please note that students will not have SmartSite access. While our goal remains to restore full access, this initial limited, local instance will only have capacity to support faculty access.

Our update tomorrow will have more information.

For assistance, or if you have questions, please contact the IT Express Service Desk at 530-754-HELP (4357) or Drop-in IET support is being offered from 1 to 5 p.m. in 50 Hutchison Hall throughout the week.

Thank you for your continuing understanding, suggestions and cooperation as we recover from the SmartSite outage.


Carolyn Thomas     
Vice Provost and Dean, Undergraduate Education

Viji Murali
Chief Information Officer and Vice Provost, Information and Educational Technology

About the author(s)

News and Media Relations News and Media Relations is a unit of the Office of Strategic Communications. Phone: 530-752-1930.