• The browser returns to the "restricted docs" page
• You do not have a UCD LoginID and password
• Your Name/Password are not accepted
• Your browser does not support SSL
• You receive a "forbidden" message
• Warning Message: Server setting a cookie
• Warning Message:You have reqeusted an insecure document

• Request assistance via email: ithelp@ucdavis.edu
• Request assistance via phone: 754-HELP or 754-4357
• Request assistance in person: Computing Support, Shields Library

• An Overview of the Distributed Authentication Project
• Campus Services using Distributed Authentication
• Send email to IT Express
• For UCD Webmasters: You can install and maintain secure web pages.

Problems/Solutions

• The browser returns to the "restricted docs" page
  If after entering your name and password, the browser displays the "restricted docs" page rather than the secure document, something didn't work correctly. One possibility is that your browser did not accept the cookie. The default behavior with Netscape and Microsoft browsers is to accept cookies. You can, however, set an option to alert you when a cookie is being passed to your browser. If this is the case, be sure to accept the cookie. You will not be able to access restricted services without doing so.

• You do not have a UCD LoginID and Kerberos password
  A UCD LoginID (new-style LoginID) and Kerberos password are required to access secure UCD pages. Refer to the Computing Account Services Web Site to learn about and or transition to a UCD LoginID and/or Kerberos password.
• Your Name/Password are not accepted
  This problem could be due to typing errors or password problems.
  • Passwords are case sensitive; upper and lower case keys must be entered precisely.
  • Another tip for those who are using systems with the same LoginID: Your DaFIS, BANNER, and ISUN accounts may have the same LoginID, but they do not necessarily have the same password.

  • You may have set up a UCD LoginID but may not have a "ticket" for Kerberos services, nor a valid Kerberos password.
  • In summary, you need a valid LoginID, an IKRB ticket, and a valid Kerberos password in order to successfully login.
  The easiest way to sort this out is to contact IT-Express .

  If you would like to check this out yourself, go to Computing Account Services and "check the status of your LoginID". Look for the service, IKRB in the list of services currently granted, along with an account type of "new login".

  • If you do not have IKRB service, you will not have a valid password. To obtain IKRB service and select your password, telnet to mothra.ucdavis.edu and login with the name, services, and select option G.
  • If your account type was not "new login", it may still be valid. You can check this by connecting to mothra.ucdavis.edu via telnet and logging in as "services" and selecting option N. Look for "is a conversion for LoginID:", meaning you have an account that was converted to the new-style LoginID successfully.

• Your browser does not support SSL
  The following browsers do support SSL, a protocol for encoding login/password transactions. In order to access a secure web page, your browser must support SSL. This list is not exhaustive. If your browser is not on this list and you are successfully reading restricted sites, let us know (email ithelp@ucdavis.edu) the name of your browser and we'll add it to this list. In general, you will have trouble with older browsers.

  Netscape's Navigator (UNIX/Mac version 1.12 and later)

  Netscape's Navigator (Windows version 1.22 and later)

  IBM Internet Connection Secure WebExplorer (version 1.1) for OS/2

  Delrina Cyberjack Web (version 7.00)

  Prodigy Web Browser (version 1.4b)

  InternetMCI (version 1.0)

  Microsoft's Internet Explorer

  America Online (version 3)

  Quarterdeck Mosaic 2.0

• You receive a "forbidden" message
  If your computer does not have a valid IP address, service is forbidden by some UCD web servers.

• Warning Message: Server setting a cookie
  Depending on how your browser security alerts are set, you may get a message saying "The server secureweb.ucdavis.edu wishes to set a cookie that will be sent to any server in the domain .ucdavis.edu. The name and value of the cookie are: xxxx. Do you wish to allow the cookie to be set?"
  In order to access a secure document, you must allow the cookie to be set. Click OK to continue.

• Warning Message:You have reqeusted an insecure document
  Depending on how your browser security alerts are set, you may get a message saying "Warning! You have requested an insecure document that was originally designatee a secure document. (The location has been redirected from a secure to an incure document). Any information lyou send back could be observed by a third party while in transit."
  In negotiating your authentication, your browser is redirected to the secure server, secureweb. Afterward, your browser is redirected to the local web server. This is the correct order of events. You can ignore the warning message.